Refund policy

Scope

This policy applies to paid application analytics engagements with serverroute—schema workshops, path verification walkthroughs, session continuity studies, and instrumentation clinic retainers. It does not cover software products, physical goods, or services we do not offer. This website does not process payments; refunds relate to invoices paid offline.

Eligibility

Refund requests must be sent in writing to hello@serverroute.digital within fourteen (14) days of the invoice payment date, or before the agreed kickoff date—whichever comes first—unless a different window is stated in your scope note.

Full refunds

A full refund is available when we have not started work, you cancel within the eligibility window, and no kickoff session has occurred. Deposits held solely to reserve a calendar slot are refundable under the same conditions if we have not declined other work for that slot in writing; if we have reserved exclusive capacity at your request, a partial fee may apply as stated in the scope note.

Partial refunds

If work has started—including inventory, interviews, device walkthroughs, or draft artefacts—refunds are proportional to unfinished phases. Completed phases are non-refundable. We document progress against the scope note when assessing a partial refund.

Non-refundable items

• Completed workshops, walkthroughs, or study phases already delivered
• Clinic retainer months already begun
• Third-party costs you asked us to incur (for example, approved travel within Korea) after they are booked
• Time spent waiting because required access credentials were not provided by the agreed start date

Cancellation

Either party may cancel an upcoming engagement with written notice. If you cancel after kickoff, the partial-refund rules above apply. If we cancel for reasons other than your breach, you receive a full refund of fees paid for unfinished work.

Rescheduling

You may reschedule a workshop or walkthrough once without fee if you give at least five (5) business days’ notice. Later changes may forfeit a scheduling deposit stated in the scope note. Clinic retainer sessions missed without twenty-four hours’ notice are treated as delivered for that month’s allotment.

No-shows

If your team fails to attend a confirmed session without timely notice, that session is non-refundable. We will offer one makeup slot within thirty days when capacity allows; additional makeup sessions may be billed.

Work already started

Once inventory or analysis has begun, fees for completed effort remain due. Draft artefacts produced before cancellation remain licensed for your internal use unless the scope note states otherwise; we are not obliged to continue unfinished work after cancellation.

Purchased materials

We do not sell physical materials. Any licensed templates or documents delivered as part of an engagement are covered by the engagement’s IP terms and are not separately refundable once delivered.

Processing time and method

Approved refunds are processed within fourteen (14) business days using the original payment method where possible, or by bank transfer to an account you nominate in Korea. Currency follows the invoice currency.

How to request a refund

Email hello@serverroute.digital with your invoice number, engagement name, and reason. You may also call +82-4-665-9561 or write to 107-7, Munballi, Gyoha-eup, Paju-si, Gyeonggi-do, Korea. We confirm receipt within three business days and state the proposed refund amount.

Exceptions

Mandatory consumer protections under Korean law take precedence where they apply. Engagement-specific terms in a signed scope note override this page only where they are clearer and not less protective than required by law.